This Guy is Working for You

I came across the following post from some guy who worked as an agent in some call center. My guess is that most call centers have someone like this in their center. Would you be thrilled to have this guy representing your company to your customers? The question is: How do you motivate and engage this person so they can find their job meaningful and rewarding? And if you can't, how do you screen and indentify this person and move him out of the center?

What do you think?

Here is the post:

Living in Limbo

Well, I yesterday kinda sucked at work. But it's just a call center so it doesnt matter, it just gets long sitting there for 8 hours to slide by while hundreds of people you're calling complain, hang up, ignore or act bitter to you just because you're trying to get them to pay a debt they owe for a service they used.
...
So I'm on a half hour work break from . They train you to think of it as a new type of call center but the supervisors go after you like hawks for every single minute wasted in the day and it's just another stupid call center. They want to be professional and if you punch in 1 minute late they gie you a point and then it's just stupid. Bunch of infants.

Friday is payday!